Returns and Refunds
If you wish to return or exchange an item, please send an email to firstname.lastname@example.org with your request. Goods must in any event be returned within 20 days of the delivery date for a full refund. Merchandise must be returned in its original condition, complete with all tags. Products returned with signs of wear, or delivered to our returns department outside the 20 day window will not be refunded and will be returned to the original address. All sales of custom footwear and apparel are final and non-refundable .
The costs of the return shipment are borne by the buyer. It will take 14 days from the return delivery date to process the return and the relative refund. Please ensure your name/order number is included in the package and include any paperwork if available. The refund will be made with the same payment method with which it was paid. The refunded amount will be net of the initial shipping costs.